CommSoft has introduced a series of new online dashboards for telephone systems ensuring remote teams and user call performance remains visible for all team leaders, managers, supervisors, and staff wherever they are working. Configure dashboards to show critical data including leaderboards and an unreturned call list ensuring every call is responded to by gaining visibility of any calls that have not been answered or dealt with.

The online dashboards are now part of Office Online our new range of web reporting and voice recording products. The new dashboards work with any telephone system providing a CDR/SMDR data output.


Online Access to Voice Recordings

Access user and team voice recordings, manage, search and add notes online wherever you are working. Ensure adequate measures are in place to comply with GDPR and other current legislation.

Dashboards, voice recording, and call reporting work with any telephone system providing a CDR/SMDR data output. Feature set dependent on CDR/SMDR data provided by telephone system.