CommsOffice Express is a single and multi-site* call management application, constantly monitoring how well your company or organisation is dealing with existing and potential new customers. This comprehensive business call management application connects to your telephone system and provides instant real-time graphical information relating to calls being made or received in your business or organisation.
Features at a glance
- Powerful call management and call logging application
- Instantly review inbound and outbound call volumes and costs
- Graphical ‘Today’ screen
- Extensive library of standard reports
- Multiple custom email alerts including fraud detection
- Schedule regular report delivery via email, print or export
Advanced Today Screen
The Today screen provides a quick graphical view of what’s going on in the system at any point during the current day or historically for any date range selected. The screen can be set-up as required from a list of available charts then filtered to display the exact information required.
140 Standard Reports
CommsOffice Express has 140 standard reports that provide a wealth of information allowing users to report by site, department, extension, trunk, DID/DDI, account code or even search for how many times a specific telephone number has called in or been dialled out.
Schedule Reports and deliver via Email
Reports can be run manually to PC screen or PDF reader or scheduled to run automatically to a printer, a file location or sent as an attachment to an email. Reports can be saved in popular formats such as PDF, MS Excel, Word, html and many more.
Any telephone system providing SMDR/CDR call logging output
RS232 serial port or Telnet via LAN or IP via LAN or via text file reader
Null Modem lead required for serial connection from telephone system to PC, Cat5 straight patch lead required for Telnet & IP connection
Note: Connection method depends on the type of telephone system being used